Returning Emtek Products
With the exceptions as noted below, Emtek Products are returnable for 30
days after purchase. Due to manufacturer return policies, a restock fee of 35% will be assessed. Once the
order has been placed with the manufacturer, it cannot be canceled
without the return fee. Keyed entry locks returned without keys will be
accessed $4.00 each to rekey them.
Key alike charges are
not refundable.
Lockhouse.com will warrant Emtek products for 1 year
from date of purchase on mechanical and
finish with exception to the following finishes - Rust, Deep Burgundy,
Medium Bronze, Silver Patina, and Flat Black Patina finishes. These are
finishes designed to age and are not covered under warranty.
Non Returnable Items (these items
are noted on the order page)
1.Emtek Mortise Entry Handlesets.
2. Emtek Keyed Sideplates
3. Replacement Latches
For more information about refunds, exchanges, and return deadlines, see
our general Returns Policy.
** Why a Return Fee?
ALL Emtek products are custom built for YOUR order. We offer the best prices and
do not stock ANY Emtek products. We have no shelf space for custom built
products so when we approve and accept a return of Emtek products, we
don't throw them in a corner and wait for someone to buy them. We return
them to Emtek for credit. When Emtek approves and accepts a return
from us, just like you, we also pay a return fee. In addition to the
return fee, we pay the incoming freight charges from Emtek and we
also pay the freight charges to return the products to Emtek. Return fees
are not a hidden profit center for Lockhouse.
Emtek Warranty Claims: Lockhouse will service warranty
claims for Emtek
products purchased from Lockhouse.com. Product must
first be returned to Lockhouse to forward to Emtek for replacement. No
exceptions.
If you purchased your Emtek product directly from Lockhouse.com and a
covered warranty defect occurs during the warranty period, please complete
the
Return/Exchange Request Form, select "Warranty Claim" for your Reason for
Return and provide details in the Comments box. We will promptly answer
your request with instructions.
All you have to do is complete the
Return Request
Form. Packages delivered to Lockhouse.com without a Return Merchandise Authorization# will not be accepted from delivery agent.
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