PLEASE READ THIS PAGE CAREFULLY!
Lockhouse takes extra measures over and above the manufacturers original packaging to make sure your merchandise arrives to you in good condition. All manufacturers packaging is packed and shipped in an outer box.

Most retailers have a fine print return policy with a generic statement similar to the following: "Products must be returned in its original packaging with all of the parts that the manufacturer included with the product, in new and resalable condition.”  So there is no misunderstanding we want to expand on the meaning of this statement in everyday language.

All products must be returned to us packaged within outer packaging. Manufacturers packaging is a part of the product and determines whether the product is resalable as much as the condition of it's contents. When the manufacturers product packaging is returned defaced with tape, shipping labels and affixed postage, the product is no longer new or resalable. Returns received with defaced packaging will not be accepted by Lockhouse and will be returned to you at your expense.

Returned merchandise will not be considered new if it arrives at Lockhouse damaged from improper packing, with missing or damaged packaging, and/or missing parts. Products returned with missing or damaged packaging, and/or missing parts, will be accessed a restocking fee that will vary from 20% up to the full purchase price. If your return arrives with internal damage you will be notified and you will have the option to file a claim with your shipping agent or instruct Lockhouse to return it to you.

To insure your refund or exchange transaction goes smooth, and this is our sincere wish, please take appropriate measures to package your returns so they arrive here in new condition. If you unwrap all the parts and then throw all the loose parts unprotected in a box, there is going to be product damage in shipment.  If your return arrives with internal damage you will be notified by Lockhouse and you will have the option to file a claim with your shipping agent or instruct Lockhouse to return it to you.

PACKAGING and SHIPPING GUIDELINES
When packaging your merchandise for return, please take the time to package them with care. Most of the hardware sold by Lockhouse is made of brass which is a very soft metal and easily scratched and gouged by other metal parts floating around inside the package during transit. Every single part must be enclosed in the internal packaging material you received with your order. If you have any doubt about how it was originally packaged:

1. Place any screws in a separate plastic bag and seal the bag.
2. Wrap all other individual piece separately in bubble wrap if available or in newspaper. Any part that is not individually wrapped and is floating around in the box will cause damage in transit.
3. Use bubble wrap or crumpled newspaper to separate loose fitting parts.
4. Package merchandise to be returned securely in an outer box.
5. Purchasing insurance for the return is suggested since we are not responsible for merchandise that is lost or damaged in return shipping. We recommend UPS
   ( A package sent UPS is automatically protected against loss or damage up to $100, so it is not necessary to purchase insurance on a package sent UPS with a value less than $100) or Insured Parcel Post.
   
   SEND TO:
   Lockhouse RETURNS RMA# (Your RMA Number)
   5402 Middle Fiskville Road
   Austin, TX 78751

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